Help when you need it, on your terms.

Two ways to get support for your website: a standard pay-as-you-go option, or a prepaid priority package for when your website is central to your business.

Compare options ↓

Standard Support

Pay monthly for the hours you use. Suits non-critical, budget-sensitive support.

$200/ hour ex GST
  • Billed monthly, based on hours used
  • No included hours. Minimum $100 fee per task
  • Critical issues: response within 2 business days
  • Minor issues: response within 7 business days

Priority Support

A prepaid block of hours for when website support is pertinent to the business.

$2,000ex GST, paid in advance
  • 10-hour block, prepaid
  • Hours can be used within 2 years, including on non-support projects
  • Critical issues: response within 1 business day
  • Minor issues: response within 3 business days

Response times are in SA business hours.

Side by side.

StandardPriority
Cost (ex GST)$200 per hour$2,000 paid in advance
BillingMonthly, based on hours used10-hour prepaid block
Included hoursNone. Minimum $100 fee per task10 hours
Critical impact
Significant system failure		2 business days1 business day
Minor impact
Error affecting the user experience		7 business days3 business days
Content updatesAdvised depending on studio workloadAdvised depending on studio workload
Emergency call-out
Outside business hours		$600 + action time$600 + action time

Good to know.

  • Business hours are 9am to 5pm SA time, Monday to Friday, excluding weekends and SA public holidays.
  • The Brighter office is closed from 22 December 2026 to 11 January 2027.
  • Priority support hours must be used within 2 years, and can be used for non-support projects if required.
  • Non-support requests, such as website design and functionality changes, are scheduled into our development schedule. Our Project Director will confirm turnaround times.

Want your website looked after between requests?

See Care Plans →