Scheduled maintenance and practical security support, so your website keeps doing its job. Choose the level of care that suits your website and business.
Six-monthly updates for stable websites that don't change often.
Quarterly updates for websites that are central to your business.
Monthly updates and first in line when a security issue arises.
* Security monitoring and response are provided during business hours. All plans have a 12-month term.
Every plan has the same core protection. The difference is how often we update your website, how many of those sessions are full reviews, and how quickly you're attended to when something urgent comes up.
| Basic Care | Plus Care | Priority Care | |
|---|---|---|---|
| Annual fee (ex GST) | $2,000 | $3,000 | $4,000 |
| Updates per year | 2 Every six months | 4 Every three months | 12 Every month |
| Full reviews | 1 | 2 | 4 |
| Quick updates | 1 | 2 | 8 |
| Security response priority | Standard | Higher | Highest |
| Included security work allowance | 2 hours / year | 2 hours / year | 2 hours / year |
| Critical & High security alert monitoring* | Included | Included | Included |
| CMS & plugin licence renewals | Included† | Included† | Included† |
* Provided during business hours. † Unless we advise that a particular licence is excluded (for example, Craft Commerce).
Every session keeps your CMS and plugins current. Full reviews go further, with a thorough check of your website's health, performance and security.
A short, focused session between full reviews, so your website doesn't fall behind on updates.
Everything in a quick update, plus a thorough system, performance and security review.
Every plan includes active monitoring for Critical and High-severity security updates affecting your website platform. When an urgent security update is required, we act on it as soon as practicable during business hours, without waiting for approval.
of security work included each plan year, covering urgent updates, testing and initial incident response.
Additional security work during business hours, once the included allowance is used.
Out-of-hours work, where agreed and available.
Full details are in the plan terms.
If Brighter manages your website on an ongoing basis, or it's on Brighter hosting, we'll apply Critical and High-severity security updates automatically, without seeking your approval at the time.
Because these updates are urgent, we won't contact you for approval before doing the work. Each one is processed at the lowest priority, after websites on a care plan, and charged at $500 + GST per instance.
Scheduled updates, full reviews, the included security allowance and priority response are only available on a care plan.
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